TERMS AND CONDITIONS

THIS WEBSITE TERMS AND CONDITIONS ("TERMS") GOVERNS THE USE OF THIS WEBSITE https://moydentalclinic.com ("Website") of M/S SAHL HEALTHCARE PRIVATE LIMITED (HEREAFTER REFERRED TO AS MOY DENTAL CLINIC). THIS WEBSITE IS OWNED AND GOVERNED BY M/S SAHL HEALTHCARE PRIVATE LIMITED (MOY DENTAL CLINIC).

DESCRIPTION OF SERVICES

All visitors to our Website should adhere to the following terms and conditions. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ACCEPT THEM IN FULL, AS THEY MAY BE MODIFIED BY MOY DENTAL CLINIC FROM TIME TO TIME AND POSTED ON THIS WEBSITE.

User Undertaking:

The user must be of the age of 18 or above years and legally competent to enter into this agreement with us to avail our services;
The execution of this agreement and your use of our services are not in violation of any applicable law or third-party contracts executed by you;
The service provided by our doctors is based solely on the information furnished to them by you and neither we nor our doctors will be able to countercheck the reliability of the information provided by you. Accordingly, you hereby undertake that:
(1) all information, including medical, health, diagnostic and personal information, the registration form and information shared during your communications with our doctors and our representatives, is complete, true and accurate;
(2) no information has been intentionally omitted/withheld;
(3) no incomplete/misleading/fraudulent/inaccurate information has been/shall be provided.
Applicability: These website terms and conditions apply to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or its hyperlink(s) and authorized third-party websites.

Information provided by you:

We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include patient’s details and card holder’s name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.
You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, MOY DENTAL CLINIC holds the right to cancel the appointment/ transaction and refund/stop the payment.
All information provided by you should be true, complete and accurate but not misleading or deceptive.
All precautions are to be taken while selecting the patient correctly, by entering the MID number of the patient, while making Online Advance Payment, MOY DENTAL CLINIC will not be liable for payment made towards the wrong patient account.
Advance payments are non-transferable and can only be availed at the facility where the deposit is made, Users are advised to take all precautions while selecting the unit and the patient details towards the payment is made.
To receive the confirmation alert of the appointment booking, kindly provide your correct contact number and email ID. By providing the said information, you hereby authorise MOY DENTAL CLINIC to contact you via, telephonic calls, SMS and/ or electronic mail, in respect of the appointments booked by you and for providing the information about the services provided by MOY DENTAL CLINIC, to you.
The consultation time provided is indicative and actual consultation time may vary.
Appointment booking is only for consultation and not for follow-up consultation.
A nominal charge for registration may be applicable for new patients and may be paid at the time of registration at the counter.
Any changes or cancellations in the appointment should be done by calling the number provided in our confirmation email or SMS.
The appointment slot will be released in case of late arrival of the patient and the patient will be treated as a walk-in patient and consultation should be subject to availability of time with the respective doctor.
Complete details of ‘New’ patients should be filled accurately and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you expressly permit MOY DENTAL CLINIC to use the data provided by you for the said purpose.
We track the Internet address of the domains from which people visit us for trend analysis.
We may use the Internet address to identify any fraudulent transaction.
If you do not wish to provide us with the required information, kindly click on the exit button to exit the appointment booking application.
Hyperlinks and third-party websites: This Website provides links to other sites by allowing the user to leave this Website to access third-party websites for the users’ convenience. Hyper-Link Sites and third-party sites may contain rules, regulations, privacy and other provisions which may be markedly different from the provisions provided on the Website. Access to such Hyper-Link Sites or third-party websites or any other internet sites linked to the Website is at the user's own risk. MOY DENTAL CLINIC is not responsible for the content or accuracy or correctness of such information and provisions and specifically disclaims any and all related liability. Access to a Hyper-Link Site does not imply any direct or indirect endorsement by MOY DENTAL CLINIC of the Hyper-Linked Site or products and services offered therein. All the transactions on such Hyper-Link Sites shall be governed by the terms & conditions of usage of the respective Hyper Link Site.

DISCLAIMER OF WARRANTIES

All information available on this Website, (the “Information”) is provided on the condition that the user will make an independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision or any loss or damage in reliance hereof.

The Information does not constitute an invitation or recommendation to take medical services from MOY DENTAL CLINIC nor is such information a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. MOY DENTAL CLINIC urges users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.

All information on the site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall MOY DENTAL CLINIC be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a Hyper-link, Link site and any third party are subject to the terms and conditions of the legal notices contained therein.

AVAILABILITY

MOY DENTAL CLINIC operates and controls this Website from India and makes no representations that the Information is appropriate for use in any other location across the globe. Information published in this Website may contain references to products and services which are available in India and not available in your country. Such references do not imply that MOY DENTAL CLINIC intends to make available such products or services in your country. Users are urged to consult MOY DENTAL CLINIC officials for information regarding the products and services available to you.

INTELLECTUAL PROPERTY RIGHTS

The contents of this Website are protected by applicable intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on this Website is prohibited. The logos, service marks and trademarks ("IP Marks") displayed on the Website are the property of MOY DENTAL CLINIC or have been licensed to MOY DENTAL CLINIC by the relevant owners for use on this Website. Nothing on this Website should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without our written permission. You are prohibited from using any IP Marks for any purpose without the written permission of MOY DENTAL CLINIC , or the relevant owners thereof.

You may use, display, and print copies of the Information only on your personal computer only for your personal non-commercial purpose and use. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Information available on or through the Website for commercial or public purposes, in contravention of the above permitted use.

LIMITATION OF LIABILITY FOR USE OF THE SITE

The information available on the site Website could include inaccuracies or typographic errors. MOY DENTAL CLINIC specifically disclaims any liability for such inaccuracies or errors. MOY DENTAL CLINIC does not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the website. MOY DENTAL CLINIC may change the information on the website at any time without notice or may make improvements or changes to the website at any time.

You agree and undertake that MOY DENTAL CLINIC , its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this website or a hyper-link Link site or a third party site, or with delay or inability to use the website or a hyper-link Link site, even if MOY DENTAL CLINIC is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user's equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labour problems or any force majeure. MOY DENTAL CLINIC cannot and does not guarantee continuous, uninterrupted or secure access to the website.

You are informed that use of internet may be susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. MOY DENTAL CLINIC shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. MOY DENTAL CLINIC shall not be responsible for the same.

MOY DENTAL CLINIC shall not be responsible for any such failed transaction, where the bank account of the user of the website is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such user of should connect with his/her banker for any such failed transactions and the user of website absolves MOY DENTAL CLINIC of any liability, whatsoever, on this account.

DATA PROTECTION

MOY DENTAL CLINIC may use "Cookies" for storing visitor preferences, profiling visitors and tracking visitor behaviour on this website. Cookies are small data files that a Website stores on a computer. By visiting this website you acknowledge, accept and expressly authorize MOY DENTAL CLINIC for the placement of Cookies on your computer.
MOY DENTAL CLINIC shall take all reasonable precautions to preserve confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the Website.
All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible for evaluating your treatment expenses. However, MOY DENTAL CLINIC reserves the right to perform statistical analyses on your personal data and information. For details on the confidentially and privacy policy refer to the Online Privacy Statement. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, MOY DENTAL CLINIC shall be entitled to share the same on receipt of a written notice in this regard.
Certain services on the Website may require authentication procedures and enable you to access such services by using a user ID and password. MOY DENTAL CLINIC shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the Website, however, you will be the sole and exclusive owner of a user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and you will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, MOY DENTAL CLINIC may, at its discretion, require you to adopt such other means of authentication.
You are cautioned that the use of a cyber-cafe/shared computer for payment transactions at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.

GATEWAY SECURITY

We wish to make your payment process a secure and convenient experience and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.
We use all reasonable endeavours to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavours breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.
You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs, and maintaining all appropriate security measures.
You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.
MOY DENTAL CLINIC may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the website. You should regularly review the Terms & Conditions on the website. In the event the modified Terms & Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

PAYMENT

When MOY DENTAL CLINIC receives a transaction instruction from you in respect of any services or products on the website, through appropriate mode, MOY DENTAL CLINIC will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third-party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third-party site. MOY DENTAL CLINIC shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on the part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Payment Gateway & Methods:

MOY DENTAL CLINIC online payments are redirected to the service provider for processing and then return back to our site.
Accepted Credit Cards We currently accept the use of the following credit cards for payment through our Online Payment Facility:
Visa
MasterCard
RuPay
Select Debit Cards
Net Banking
UPI
On clicking "Make Payment", your payment will be processed and on successful completion of the transaction, a Transaction ID will be provided to you. This is the confirmation id of your payment. Invoice for all paid OPD appointments would be generated 15 minutes before the appointment time. An email and SMS with the invoice number will be sent to your email id and the mobile number given at the time of booking. This SMS needs to be presented at the hospital counter to collect your hard copy of the invoice to avail the services.
We do not consider that a payment has been made until a transaction number is issued. If you do not receive a transaction number, you should process your payment again or make your payment by another means.
If you do not receive a transaction number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. MOY DENTAL CLINIC will not be responsible for losses (monetary or otherwise) if you assume that payment was not made because you failed to receive confirmation. In case of Credit/Debit Card bookings the Credit/Debit Card and Card holder must be present at the billing counter.

Confirmation/ Evidence of Transaction:

Non Paid Appointments.
SMS confirmation - Your booking confirmation will be sent via SMS to the mobile number given by you at the time of booking. The SMS details need to be shown at the billing counter to get a printed invoice.
Email confirmation: Your booking confirmation will be sent via email to the email address given by you at the time of booking. This confirmation can be printed and shown at the billing counter to get a printed invoice.
Paid Appointments.
SMS confirmation - Your booking and payment confirmation will be sent via SMS to the mobile number given by you at the time of booking. For OPD appointments, invoices will be automatically generated 15 minutes before the appointment time by the system. The invoice number will be sent through SMS to the mobile number given by you at the time of booking. You will need to show this SMS to collect a printed duplicate copy of the Invoice.
Email confirmation: Your booking and payment confirmation will be sent via email to the email address given by you at the time of booking. For OPD appointments, invoices will be automatically generated 15 minutes before the appointment time by the system. The invoice will be sent as an attachment to your email address given by you at the time of booking.
In respect of any transactions permitted by MOY DENTAL CLINIC via its Website from time to time, MOY DENTAL CLINIC's own records of such transactions, maintained through computer systems or otherwise, including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions and shall be accepted as conclusive evidence and binding on you for all purposes.

Important

If you are unable to make your appointment time, MOY DENTAL CLINIC may attempt to contact you, using the information provided at the time of booking. If MOY DENTAL CLINIC is unable to reach you after its initial attempt, MOY DENTAL CLINIC may entertain another walk-in/next appointee patient.
You will need to produce the credit card/ debit card used for the payment of the booking at the OPD billing Counter.
Invoice once generated as stated above

Pricing and Other Errors

If the amount you pay for an appointment varies from the actual services charge because of price change or you are able to book an appointment before the scheduled OPD date or you are able to book an appointment that was not supposed to have been released for booking then; MOY DENTAL CLINIC will have the right to cancel that appointment and refund you the amount that you have paid. This will apply regardless of human error or a transactional malfunction of this website.

RESCHEDULING, CANCELLATION & REFUND POLICY

Rescheduling:

For all online paid appointments for consultation, rescheduling such appointments can be done only for the respective hospital and of the same physician in case of consultation.
Rescheduling of all online paid appointments can be done only until the invoice against such appointment is generated. Once the invoice is generated, the cancellation and refund process as mentioned below should be followed and re-processed for a fresh booking, if need be.
For all nonpaid appointments for consultation, rescheduling such appointments can be done for any hospital of MOY DENTAL CLINIC

Cancellations:

Cancellation by the Customer-
For any online paid appointments, where services were not availed at the appointed time despite invoices being generated against such online appointment booking, you should cancel such invoice for claiming a refund at the respective hospital counter physically.
Cancellation by MOY DENTAL CLINIC -
Occasionally, OPDs or appointments are cancelled or postponed by the Doctor/ MOY DENTAL CLINIC. Should this occur, we will attempt to contact you and refund the amount as per the policy of the MOY DENTAL CLINIC. You may book new appointment as per your convenience or visit https://moydentalclinic.com for new booking on the Website.

Refunds:

Upon receipt of a valid cancellation of the appointment, as stated above, we will refund the money the way the payment was received. If the payment was by Credit/ Debit Card or Net-Banking, we will refund through the Credit/Debit Card or Net-Banking account. Typically refunds are processed in 7 to 10 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account as that is managed by the Cardholder's issuing bank.
You will be provided with a refund reference number for further communication with your bank.
No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.
Under no circumstances, cash will be refunded against any cancellation.

Important

If you are unable to make your appointment then you should cancel the appointment by calling our 24X7 helpline number @ MOY DENTAL CLINIC Call Centre

GENERAL TERMS AND CONDITIONS

Unauthorized use of any materials contained on this Website may violate the laws of intellectual property rights, the laws of privacy and publicity, and other applicable laws. You alone are responsible for your actions. As such, you shall indemnify and hold MOY DENTAL CLINIC, its officers, directors, employees, affiliates, agents, and licensors harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from any claim or demand (including third party claims or demand) for violation caused by your actions or access, or, misuse of your user ID and password during use of the Website or any non-compliance with the Terms hereof or any unauthorized use of, this Website by you or someone using your computer.
MOY DENTAL CLINIC may change the Terms set out above from time to time. By browsing this Website you are accepting that you are bound by the current Terms and we urge you to check these each time you revisit the Website.
MOY DENTAL CLINIC may change the format and Information of this Website at any time. We reserve the right to add to or supersede certain provisions of these Terms with other provisions and reserve the right to revise the Terms at any time, at our sole discretion and without any prior notice. At no given time can we guarantee the information to be up to date. Users are deemed to be apprised of and bound by any changes to these Terms.
MOY DENTAL CLINIC prohibits unauthorized hypertext links and caching to the Website and reserves the right to disable any unauthorized links, third-party links and disclaims any responsibility for information available on any other internet sites linked to the Website without due authorization.
MOY DENTAL CLINIC may suspend the operation of this Website for support or maintenance work, in order to update the Information or for any other reason.
By visiting this Website, you agree to permit MOY DENTAL CLINIC to communicate with you, from time to time, about our products and services, unless you decide to unsubscribe from receipt of such communications by following instructions stated therein. This may involve interruption of or stoppage of linked services.
MOY DENTAL CLINIC shall not be liable if any transaction does not materialize or may not be completed or for any failure on its part to perform any of its obligations in respect of any products, policies or services if the same is prevented, hindered or delayed by a Force Majeure Event. In such case, its obligations shall be suspended for so long as the Force Majeure Event continues. For the purpose of this Website, a “Force Majeure Event” means any event due to any cause beyond the reasonable control of the MOY DENTAL CLINIC, including without limitations, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, faults or failures in telecommunication, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, computer hacking, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, unauthorized access to computer data and storage devices, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, etc.

FORWARD LOOKING INFORMATION

Certain information on this Website may contain forward-looking statements, which are subject to risks and uncertainties. Users are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The expressions "believe", "expect", "intend", "aim", "will" or similar expressions are intended to identify forward-looking statements. MOY DENTAL CLINIC undertakes no obligation to update or revise any forward-looking statements.

INDEMNITY

User agree and undertake to indemnify and keep indemnified the Company, its doctors and its representatives as well as MOY DENTAL CLINIC (“Indemnified Parties”) for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Indemnified Parties may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account.

PRESS RELEASES

All press releases and other materials contained on the Website are, to the best of MOY DENTAL CLINIC’s knowledge, timely and accurate when issued. However, the passage of time can render information stale, and you should not rely on the continued accuracy of any such material beyond the date of issuance. MOY DENTAL CLINIC has no responsibility to update any information contained in any such material. All viewers should carefully check the dates of issuance of the material contained in the Website.

VIOLATIONS OF RULES AND REGULATIONS

MOY DENTAL CLINIC reserves the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from or to a particular Internet address to the Website.

JURISDICTION AND GOVERNING LAW

The use of this Website by anyone is subject to its terms and conditions, applicable Indian laws and government notifications, rules, regulations and guidelines issued by the Insurance Regulatory and Development Authority and other regulatory, governmental, and/or statutory bodies. Users of this Website agree to submit to the exclusive jurisdiction of courts at the State of Jharkhand alone in respect hereof.

CORPORATE INFORMATION

MOY DENTAL CLINIC,

Aliya Society, Sahebganj Road, Pathuria, Gobindpur, Dhanbad, Jharkhand 828109.

Phone: +91-6371142525, 06540-291063

If you have any queries you may contact us at – info@moydentalclinic.com